Selected work · Organisations · Operating model & technology

Designing the operating and technology foundation for a Chamber of Commerce

Not a software purchase. An operating-system problem. Pilot in progress.

The situation: A chamber of commerce needed support across both team setup and IT setup. Membership operations, communications and internal responsibilities had grown without a designed structure underneath them.
The question: What does this organisation need to be able to do, and what has to exist — in people, process and technology — for it to do that reliably?
What we did: We treated the assignment as an operating-system problem rather than a software purchase, working across organisational responsibilities, workflows, information management, member operations, communications and the technology required to support them: who does what, what information they need, where it lives, and which systems carry it.
Outcome / next step: An operating model and a technology foundation designed to fit each other, spanning people, process and technology rather than treating any one of them as the whole problem. The platform is built and loaded with the chamber’s real roster; it is running as a pilot ahead of the chamber’s decision to adopt, so this is work in progress, not a completed engagement.

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